Zendesk for government
Power to your people
Con l'evolversi della tecnologia, le persone si aspettano sempre più dalle organizzazioni, incluse quelle del settore pubblico. È necessario fornire assistenza rapida, efficace, 24 ore su 24. Zendesk aiuta gli enti pubblici a mettere in primo piano il benessere della collettività con soluzioni digitali facili da usare, sicure e moderne, che centralizzano le comunicazioni e semplificano i workflow.Richiedi una demo
The Zendesk for government approach
See the bigger picture
Get a complete view of citizens and how they interact with your organization—from where they begin their search for information, to how they resolve their issues. With Zendesk, it’s easier to integrate valuable information from customer communications channels, business applications, and backend systems, and make it easily accessible to agents. This helps your team deliver on expectations and create a better experience for your constituents.
Ulteriori informazioni sulla piattaforma Zendesk
Be the people’s choice
Citizens are also customers, and they have become accustomed to getting help on their preferred channel. With an omnichannel support solution, you can offer support like leading digital businesses do: set up self-service portals to allow constituents to check the status of cases and understand processes without the help of an agent, and even offer proactive support. You’ll be able to exceed their expectations and build a foundation of trust.
Ulteriori informazioni su Zendesk Suite
Interazioni più intelligenti
Lean on technology to do the busy work. Automations and workflow tools can handle repetitive tasks, eliminate errors, and improve agent productivity. And with AI-powered knowledge management, citizens can help themselves—so your agents can devote time to issues that need special attention.
Learn more about self-service and AI tools from Zendesk
Let data be the decider
Use data to make better decisions and stay connected with your citizens. With powerful analytics and reporting from Zendesk, your team gains visibility into what’s working for your organization and what needs improvement. And with both out-of-the-box and fully customizable dashboards, there’s a solution that’s just right for your team.
Ulteriori informazioni su Zendesk Explore.
Protect and serve
Meeting compliance requirements and providing a modern, digital experience shouldn’t be a headache for any government organization. With Zendesk, you get enterprise-class security features and standards that enable you to provide citizens the best experiences—all while following regulation and compliance rules.
Learn more about Zendesk Security
Scopri come gli enti innovativi del settore pubblico usano Zendesk
Overhaul outdated processes
Out with the old
“Zendesk Support lives up to its promise. It’s that simple. It does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead to help innovative decision-makers.”
Learn how thesaved $2.8 million in deployment costs and $540,000 annually in maintenance costs with Zendesk
Improve citizen support
CSAT for the win
“It just made sense to merge our customer channels together—that and the fact that we saved a quarter million dollars in maintenance fees on an annual basis by doing so.”
Learn how theprovides a seamless experience for 6.6 million residents
Happy agents. Happier citizens.
Employees are citizens too
“We’re seeing improvements in agent performance, and end users are seeing a quick turnaround time. They submit a ticket, and within the hour, their issue is resolved.”
Learn how the nonprofitefficiently serves stakeholders and fulfills its commitment to being a good steward for donor funds
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