Un luogo per ospitare conversazioni con i clienti
Feedback is crucial to understanding customer needs, but the interactions a business has with its customers are only one part of the equation. Customers talk to each other about what works and what doesn’t—on social media, online review sites, and feedback forums. Zendesk fosters customer engagement and strengthens connections on a customized, branded platform.
Conversazioni che si arricchiscono
Le funzioni avanzate di gestione della community offrono una guida ai nuovi clienti e utili strumenti agli utenti di lunga data. I membri del team dell'assistenza possono intervenire e aiutare, mentre i manager della community moderano le discussioni e gli argomenti trattati. Gli utenti possono riordinare e seguire i post per rimanere al corrente degli ultimi aggiornamenti.
Un club per clienti
Per chi vuole contribuire
Our community forum software’s intuitive contributor tools keep content fresh and valuable. When a user starts creating a post, Zendesk scans through existing content to show similar posts—making it easy to discover solutions and cut down on duplicate content. To write a post, users can format their posts and comments with a built-in WYSIWYG editor.
Escalation dei post in ticket
Unlike standalone community engagement software, Zendesk community software is built right into Zendesk knowledge base software. When responding to a customer’s email in Zendesk's ticketing system, agents can view the customer’s profile and have complete visibility into their community activity. Agents can also transition a community post to a ticket in Zendesk ticketing to continue the conversation.