Why omnichannel support is no fairytale

Customer feedback: how to hear the voice of the customer

Analitica
<5 min.

The 3 types of customer service metrics that matter

Proactive support: The right way to engage

The how-to guide to omnichannel support

Raccolte
5 - 10 min.

Agility and the total cost of the customer experience

Glossario del servizio clienti

Your customer base is expanding—is your self-service scaling with it?

How Sephora created a futuristic, omnichannel customer experience

Chat
<5 min.

How live chat helps businesses and consumers

Zendesk Benchmark: come i "nativi digitali" possono innovare e favorire la crescita

Zendesk Benchmark: come le aziende ormai consolidate ottengono risultati con la trasformazione digitale

Operazioni preliminari con Zendesk Guide: strategie, informazioni e consigli

Key benefits of integrated phone support

How to structure your customer support organization

Implement a world-class customer service solution

Una rivalutazione delle competenze del servizio clienti per la nuova era del commercio al dettaglio

How Slack changed the way we work by putting the customer experience first

Experts weigh in on tomorrow’s best CX practices

Keep video gamers happy with these 4 customer service tools

How MoviePass radically changed the movie theater customer experience

Fairness in the customer relationship

Employee Satisfaction Survey Guide

Analitica
<5 min.

Meet Zendesk Explore – Americas

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