Benchmark Zendesk: tendenze dell'esperienza clienti 2019

The types of customer service you should know about

Raccolte
<5 min.

Scalable self-service support: tailor-made for every company

Employee experience: How consumer expectations are shaping the workplace

5 dati interessanti sull'assistenza omnicanale

Other vendors to consider for modern analytics and BI

Four best practices for implementing extreme customer self service

Come l'intelligenza artificiale sta migliorando l'esperienza dei clienti

Raccolte
5 - 10 min.

5 things that stand out in a customer service resume

Chat
<5 min.

Using AI for better self-service

Quantifying the business impact of customer service in Australia

Quantifying the business impact of customer service in Singapore

How Bark disrupted pet retail with a great customer experience…for dogs

How Brooklinen woke up the bedding industry by going direct-to-consumer

How Eaze is changing the customer experience for a newly legal product: cannabis

Why omnichannel support is no fairytale

Customer feedback: how to hear the voice of the customer

Analitica
<5 min.

The 3 types of customer service metrics that matter

Proactive support: The right way to engage

Una guida pratica all'assistenza omnicanale

Raccolte
5 - 10 min.

Agility and the total cost of the customer experience

Glossario del servizio clienti

Your customer base is expanding—is your self-service scaling with it?

How Sephora created a futuristic, omnichannel customer experience

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