Filter by type:
View All
View All
Infographic
Video
Webinar
Whitepaper
Guide
Report
Interactive eBook
New Benchmark Research
Annual CX Trends
Tips for Enterprise
Omnichannel Service
Benchmark Archives
array(4) {
[0]=>
object(WP_Term)#3678 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3676 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3675 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
CCW special report: knowledge management
array(3) {
[0]=>
object(WP_Term)#3669 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3667 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner’s top 10 strategic technology trends for 2019
array(4) {
[0]=>
object(WP_Term)#3673 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3674 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3676 (10) {
["term_id"]=>
int(4151)
["name"]=>
string(2) "HR"
["slug"]=>
string(10) "library-hr"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5011)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3675 (10) {
["term_id"]=>
int(4171)
["name"]=>
string(2) "IT"
["slug"]=>
string(10) "library-it"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5031)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
array(4) {
[0]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(4621)
["name"]=>
string(9) "Analytics"
["slug"]=>
string(17) "zendesk-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5501)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3667 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3666 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Other vendors to consider for modern analytics and BI
array(4) {
[0]=>
object(WP_Term)#3679 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3669 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(9) "Analytics"
["slug"]=>
string(26) "customer-support-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3676 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3675 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Four best practices for implementing extreme customer self service
array(4) {
[0]=>
object(WP_Term)#3630 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3629 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3627 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Quantifying the business impact of customer service
array(4) {
[0]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3676 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3675 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Quantifying the business impact of customer service in Australia
array(4) {
[0]=>
object(WP_Term)#3679 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3669 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3627 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Quantifying the business impact of customer service in Singapore
array(5) {
[0]=>
object(WP_Term)#3673 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3670 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3682 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3630 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(90)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3629 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service
array(3) {
[0]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Transform Customer Processes And Systems To Improve Experiences
array(5) {
[0]=>
object(WP_Term)#3618 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3617 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3616 (10) {
["term_id"]=>
int(4521)
["name"]=>
string(24) "Customer journey mapping"
["slug"]=>
string(47) "library-best-practices-customer-journey-mapping"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5391)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3615 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3614 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
IDC: Supporting Customer Experience Initiatives
array(3) {
[0]=>
object(WP_Term)#3682 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester on the future of omnichannel commerce
array(3) {
[0]=>
object(WP_Term)#3672 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3680 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner predicts the future of CRM and customer experience
array(4) {
[0]=>
object(WP_Term)#3616 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3615 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Optimizing interactions to provide the customer experience of tomorrow
array(4) {
[0]=>
object(WP_Term)#3682 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3680 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3674 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Mediaocean empowers better customer support teams and content with Zendesk
array(4) {
[0]=>
object(WP_Term)#3673 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3672 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(37)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(103)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3615 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Engagement Costs Continue To Rise Even With Digital
array(6) {
[0]=>
object(WP_Term)#3616 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3674 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3666 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#3611 (10) {
["term_id"]=>
int(3641)
["name"]=>
string(5) "Types"
["slug"]=>
string(13) "library-types"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5171)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Win Funding For Your Customer Service Project
array(3) {
[0]=>
object(WP_Term)#3652 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3653 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3654 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: How to build customer trust more quickly
array(3) {
[0]=>
object(WP_Term)#3613 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3670 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3673 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns
array(4) {
[0]=>
object(WP_Term)#3617 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3618 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3682 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3680 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center
array(4) {
[0]=>
object(WP_Term)#3652 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3670 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3673 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3615 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner examines customer experience innovation for 2017
array(5) {
[0]=>
object(WP_Term)#3676 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3613 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3682 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3680 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(103)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3608 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner: Knowledge Management Will Transform CRM Customer Service
array(4) {
[0]=>
object(WP_Term)#3642 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3643 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3644 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3645 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
From Cost Center to Profit Center: the Potential ROI of Zendesk
array(5) {
[0]=>
object(WP_Term)#3661 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3662 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(22)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3649 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3619 (10) {
["term_id"]=>
int(4261)
["name"]=>
string(3) "SDK"
["slug"]=>
string(11) "library-sdk"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5121)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Streamlining Customer Service with In-App Support Solutions
array(5) {
[0]=>
object(WP_Term)#3613 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3682 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3644 (10) {
["term_id"]=>
int(4561)
["name"]=>
string(10) "Leadership"
["slug"]=>
string(33) "best-practices-zendesk-leadership"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5441)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3645 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3670 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Uncover the true value of your customer support organization
array(5) {
[0]=>
object(WP_Term)#3665 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3642 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3643 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3619 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3668 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s 2017 Customer Service Trends
array(4) {
[0]=>
object(WP_Term)#3661 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3662 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3649 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3645 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner’s FrontRunners Quadrant for Help Desk Software
array(4) {
[0]=>
object(WP_Term)#3646 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3647 (10) {
["term_id"]=>
int(4721)
["name"]=>
string(3) "CRM"
["slug"]=>
string(19) "zendesk-library-crm"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5601)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3648 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner Predicts 2017: CRM Customer Service and Support – EMEA
array(3) {
[0]=>
object(WP_Term)#3642 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3643 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3649 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Union+Webster: The value of conscious consumers
array(4) {
[0]=>
object(WP_Term)#3661 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3662 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3648 (10) {
["term_id"]=>
int(4941)
["name"]=>
string(5) "Tools"
["slug"]=>
string(22) "customer-support-tools"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5821)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Pinpoint opportunities for better customer service
array(4) {
[0]=>
object(WP_Term)#3647 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3643 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3649 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3645 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester TEI Report Examines the ROI of Zendesk
array(5) {
[0]=>
object(WP_Term)#3676 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3642 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3648 (10) {
["term_id"]=>
int(4861)
["name"]=>
string(9) "Messaging"
["slug"]=>
string(26) "customer-support-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3628 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(103)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3651 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM
array(3) {
[0]=>
object(WP_Term)#3661 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3662 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(68)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3649 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner Predicts 2017: CRM Customer Service and Support
array(4) {
[0]=>
object(WP_Term)#3665 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3645 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3618 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3673 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner: CRM Applications Will Fail Without Customer Empathy
array(4) {
[0]=>
object(WP_Term)#3630 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3669 (10) {
["term_id"]=>
int(4151)
["name"]=>
string(2) "HR"
["slug"]=>
string(10) "library-hr"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5011)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3679 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3678 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Improve employee satisfaction in just a few clicks
array(5) {
[0]=>
object(WP_Term)#3621 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3658 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3661 (10) {
["term_id"]=>
int(4141)
["name"]=>
string(9) "Help Desk"
["slug"]=>
string(17) "library-help-desk"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5001)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3618 (10) {
["term_id"]=>
int(4171)
["name"]=>
string(2) "IT"
["slug"]=>
string(10) "library-it"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5031)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3673 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s Vendor Landscape: ITSM SaaS Solutions
array(5) {
[0]=>
object(WP_Term)#3604 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3603 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3602 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3601 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3600 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester Research: Use Digital Technologies to Improve Employee Engagement
array(5) {
[0]=>
object(WP_Term)#3624 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3623 (10) {
["term_id"]=>
int(4521)
["name"]=>
string(24) "Customer journey mapping"
["slug"]=>
string(47) "library-best-practices-customer-journey-mapping"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5391)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3622 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3609 (10) {
["term_id"]=>
int(4251)
["name"]=>
string(6) "Retail"
["slug"]=>
string(14) "library-retail"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5111)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester – 2016 eCommerce Predictions
array(5) {
[0]=>
object(WP_Term)#3599 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3598 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3597 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3596 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3595 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s Predictions 2016: The eCommerce Gap Widens
array(5) {
[0]=>
object(WP_Term)#3604 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3603 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3602 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3609 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s Top 10 Customer Service Trends for 2016
array(5) {
[0]=>
object(WP_Term)#3624 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3623 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3622 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3596 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3595 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner Predicts 2016: CRM Customer Service and Support
array(5) {
[0]=>
object(WP_Term)#3599 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3598 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3597 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3609 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Industry Trends Webinar: The Future of Customer Service
array(5) {
[0]=>
object(WP_Term)#3604 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3603 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(106)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3602 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3596 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3595 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester Brief: Focus On Three New Service Experiences
array(4) {
[0]=>
object(WP_Term)#3624 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3623 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3622 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(103)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3609 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner: Why You Need To Rethink Your Customer Self-Service Strategy
array(5) {
[0]=>
object(WP_Term)#3599 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3598 (10) {
["term_id"]=>
int(4721)
["name"]=>
string(3) "CRM"
["slug"]=>
string(19) "zendesk-library-crm"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5601)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3597 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3596 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3595 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center
array(6) {
[0]=>
object(WP_Term)#3603 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3602 (10) {
["term_id"]=>
int(4421)
["name"]=>
string(4) "Chat"
["slug"]=>
string(21) "zendesk-products-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5291)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3622 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3609 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3677 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#3594 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester report: The Six Key Elements of Proactive Chat
array(5) {
[0]=>
object(WP_Term)#3676 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3624 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(172)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3623 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3596 (10) {
["term_id"]=>
int(4201)
["name"]=>
string(6) "Mobile"
["slug"]=>
string(14) "library-mobile"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5061)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3595 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement
array(4) {
[0]=>
object(WP_Term)#3682 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3613 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(10)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3607 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(28)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3639 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(176)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.