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<5 min.
Gartner’s top 10 strategic technology trends for 2019
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<5 min.
Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
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Analyst reports
<5 min.
The Zendesk Benchmark: customer experience trends how-to guide
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Analyst reports
<5 min.
The Zendesk Benchmark: 2019 customer experience trends
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Analyst reports
<5 min.
Other vendors to consider for modern analytics and BI
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Analyst reports
<5 min.
Four best practices for implementing extreme customer self service
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Analyst reports
<5 min.
Quantifying the business impact of customer service
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Analyst reports
<5 min.
Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service
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Analyst reports
<5 min.
Forrester: Transform Customer Processes And Systems To Improve Experiences
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Analyst reports
<5 min.
IDC: Supporting Customer Experience Initiatives
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Analyst reports
<5 min.
Forrester on the future of omnichannel commerce
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Analyst reports
<5 min.
Gartner predicts the future of CRM and customer experience
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Analyst reports
<5 min.
Optimizing interactions to provide the customer experience of tomorrow
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Analyst reports
<5 min.
Mediaocean empowers better customer support teams and content with Zendesk
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Analyst reports
<5 min.
Forrester: Engagement Costs Continue To Rise Even With Digital
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Analyst reports
<5 min.
Forrester: Win Funding For Your Customer Service Project
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Analyst reports
<5 min.
Forrester: How to build customer trust more quickly
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Analyst reports
<5 min.
Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns
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Analyst reports
<5 min.
Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center
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Analyst reports
<5 min.
Gartner examines customer experience innovation for 2017
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Analyst reports
<5 min.
Gartner: Knowledge Management Will Transform CRM Customer Service
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Analyst reports
<5 min.
From Cost Center to Profit Center: the Potential ROI of Zendesk
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Analyst reports
<5 min.
Streamlining Customer Service with In-App Support Solutions
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Analyst reports
<5 min.
Uncover the true value of your customer support organization
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Analyst reports
<5 min.
Forrester’s 2017 Customer Service Trends
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Analyst reports
<5 min.
Gartner’s FrontRunners Quadrant for Help Desk Software
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Analyst reports
<5 min.
Gartner Predicts 2017: CRM Customer Service and Support – EMEA
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Analyst reports
<5 min.
Union+Webster: The value of conscious consumers
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Analyst reports
<5 min.
Forrester: Pinpoint opportunities for better customer service
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Analyst reports
<5 min.
Forrester TEI Report Examines the ROI of Zendesk
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Analyst reports
<5 min.
Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM
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Analyst reports
<5 min.
Gartner Predicts 2017: CRM Customer Service and Support
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Analyst reports
<5 min.
Gartner: CRM Applications Will Fail Without Customer Empathy
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Analyst reports
<5 min.
Improve employee satisfaction in just a few clicks
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Analyst reports
<5 min.
Forrester’s Vendor Landscape: ITSM SaaS Solutions
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Analyst reports
<5 min.
Forrester Research: Use Digital Technologies to Improve Employee Engagement
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Analyst reports
<5 min.
Forrester – 2016 eCommerce Predictions
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Analyst reports
<5 min.
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Analyst reports
<5 min.
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Analyst reports
<5 min.
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Analyst reports
<5 min.
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Analyst reports
<5 min.
Forrester Brief: Focus On Three New Service Experiences
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Analyst reports
<5 min.
Gartner: Why You Need To Rethink Your Customer Self-Service Strategy
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Analyst reports
<5 min.
Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center
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Analyst reports
<5 min.
Forrester report: The Six Key Elements of Proactive Chat
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Analyst reports
<5 min.
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Analyst reports
<5 min.