Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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Uncover the true value of your customer support organization White Paper

Uncover the true value of your customer support organization

Uncover the true value of your customer support organization with the technology trends that matter most…

3 ways to improve CSAT Article

3 ways to improve CSAT

Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…

Union+Webster: The value of conscious consumers Article

Union+Webster: The value of conscious consumers

The common good is something we can (hopefully) all get behind. In an ideal world, everything…

Happy customers, happy bottom line Guide

Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

Bright Ideas: HR Customer Stories Article

Bright Ideas: HR Customer Stories

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

Improve employee satisfaction in just a few clicks Article

Improve employee satisfaction in just a few clicks

It’s an unspoken goal of all companies: attract the best workers you can and then keep…

3 ‘must-haves’ for building long-term customer relationships Article

3 ‘must-haves’ for building long-term customer relationships

Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…

How to chat with your customers: 5 tips from the pros Article

How to chat with your customers: 5 tips from the pros

Customers who chat are three times more likely to make a purchase than customers who don’t.…

Bright Ideas: Customer Stories Article

Bright Ideas: Customer Stories

On the surface, business seems like nothing more than a series of transactions. But underneath business…

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service Article

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service

In this Zendesk tip of the week, we cover times when "No" is the right answer…

Predicting customer satisfaction helps prioritize interactions and prevent churn Article

Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

Bright Ideas: Retail Customer Stories Article

Bright Ideas: Retail Customer Stories

What’s in store for the future of commerce? Transaction-based sales models have given way to a…

6 best practices for chat etiquette Article

6 best practices for chat etiquette

Communicating via live chat is different than interacting with a customer in person, over the phone,…

Creative ways to keep customers entertained while they wait Article

Creative ways to keep customers entertained while they wait

Waiting for support or assistance is something that customers hate, but companies can make the wait…

5 ways to encourage repeat customers Article

5 ways to encourage repeat customers

Customers come for your product but stay for the experience. Read on for 5 strategies to keep your customers coming back time and time again.

More tips for writing great customer emails Article

More tips for writing great customer emails

Do you think email is dying? Well, think again. A few months ago, Leslie O’Flahavan of…

Writing Great Emails to Customers: How Social Media Has Changed the Rules Article

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

7 Steps to Customer Experience Heaven Article

7 Steps to Customer Experience Heaven

We all know that delivering an incredible customer experience is key in keeping your customers not…

5 Ways Customer Support Can Lead the Customer Centricity Charge Article

5 Ways Customer Support Can Lead the Customer Centricity Charge

Creating a customer-centric company takes more than making an investment in the customer service department and…

Creating moments of magic for your customers—today and every day Article

Creating moments of magic for your customers—today and every day

Customer service is more than just a department or a job description – it’s a philosophy…