Agent tips

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What is agent experience? (and why it’s good for customers, too)

Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…

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The 5 communication styles customer service agents need to know Article

The 5 communication styles customer service agents need to know

The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.

The best templates for dealing with angry customers via email, phone, and chat Article

The best templates for dealing with angry customers via email, phone, and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

16 customer service tips for 2021 and beyond, backed by customer service Champions Article

16 customer service tips for 2021 and beyond, backed by customer service Champions

Customer service tips for customer service Champions.

11 call center skills for successful call center agents Article

11 call center skills for successful call center agents

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

How to spot a phishing attack Article

How to spot a phishing attack

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

The 5 most important customer service techniques Article

The 5 most important customer service techniques

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

The 3-step process for better agent training Article

The 3-step process for better agent training

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how

How your support team can nurture your community Article

How your support team can nurture your community

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience