Increase ticket priority via automation [pro tip]

Why companies need customer tutorials [+ how to create them]

Leverage customer tutorials to educate your audience, create trust, and attract new buyers.

• Customer expectations

What is Customer Service Week? +8 virtual ways to celebrate it

Customer Service Week is the first full week in October that celebrates the value of customer service, and most importantly, the teams on the frontlines of the customer journey. Here's how to celebrate it and show agent appreciation year-round.

Integration haven

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

• Apps and integrations

Do-not-reply emails: Pros, cons, and best practices

Do-not-reply emails can help ease the burden on support reps. But you should proceed with caution.

• CRM
• Customer satisfaction