Increase ticket priority via automation [pro tip]

What is call listening?

Call listening can help improve your customer service team's performance. Here's what you need to know.

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020)

It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.

• Call center software

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

Connecting your CX and marketing strategy

There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…