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Offri un'esperienza multicanale di alto livello

Offri un'esperienza multicanale di alto livello

Your customers are ready to connect with your business in more ways than ever before. In today's digital world, the web, mobile app, e-mail, phone, and live chat are all engagement channels they expect you to deliver - seamlessly.
Zendesk makes make delivering great multi-channel experiences easy.

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Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

Comunica con i clienti in tempo reale

Guarda come implementare un modello di assistenza multicanale.

  • • Boost agent productivity

  • • Improve customer satisfaction

  • • Set up new channels quickly
Offri un'esperienza multicanale di alto livello

Il telefono è la soluzione

Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

  • • Develop goals for providing great phone support

  • • Organize and optimize your phone support

  • • Measure and improve the support you provide

Deliver a faster response

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

  • • Manage customer experience and chat volume

  • • Determine your staffing requirements

  • • Train agents to chat effectively

Keep up with customer expectations

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

Altre risorse

  • La storia di Le Tote

    Le Tote incorpora un Centro assistenza e Zendesk Chat nella propria app, per offrire un'esperienza clienti di livello superiore e al tempo stesso limitare i costi.

    Ulteriori informazioni >
  • The WeGoLook Story

    WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.

    Ulteriori informazioni >

    Get started with Zendesk training or advance your skills with Zendesk Support Certification.

    Ulteriori informazioni >

    Get help with a support question or ask a question from the community.

    Ulteriori informazioni >