Related stories
Article CX is at a digital tipping point—here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Article Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
Article How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
Article What ‘the customer is always right’ means in a digital-first world
While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.