Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as the name implies, views offer a particular way to look at your tickets throughout all stages of the ticket life cycle. Applied as a filter, views allow you to organize tickets in a meaningful way, within the context of your business needs.
Watch this 30-minute recorded webinar, where we take a deep dive into managing views in Zendesk. We begin by taking a hands-on look at working with the Zendesk pre-defined, editable views, as well as creating your own. We cover common issues easily resolved with ticket views, as well as demonstrate the value of a view when you apply conditions and actions to them.