Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Experts share the CX strategies that make a real difference.
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Find out why compassionate customer service matters, and what it can do for your business.
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Learn the best way to set up and manage a remote customer service team.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Call listening can help improve your customer service team's performance. Here's what you need to know.
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here are the tools you need to meet your customers’ expectations, at scale.
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.