Rethinking phone support with Zendesk Talk
Are you making the most of your phone channel? There could be some easy ways for your team to improve the customer experience – without hiring more agents, completely overhauling your workflow or investing in new software.
Join Emily Vince, Talk Product Marketing Manager, and Caroline Kello, Talk Product Manager, for a discussion around creative ways to improve customer experiences over the phone.
They’ll discuss how you can:
● Offer phone support when and where your customers need it
● Manage call volume without hiring more agents
● Introduce new features, like callback from queue and text messaging
The webinar will also include a demo of Zendesk Talk, call center software natively embedded in the Zendesk Support ticketing system.
Emily Vince is Product Marketing Manager for Zendesk Talk. She works closely with the product team to help Zendesk customers adopt solutions to improve their phone support conversations. Caroline Kello is a Product Manager for Zendesk Talk. Her team builds the innovative features that make phone support conversations more personal and productive.
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