Retention in Retail: The Unavoidable Impact of Customer Service

November 10th, 2016 at 10:00 a.m. PST // 1:00 p.m. EST with Greg Girard

Today’s evolving consumer trends and breakthrough technologies mean
customer service is more important than it’s ever been. Customer service
directly impacts customer experience, and retail companies can’t afford to get it
wrong. Retailers must invest in customer relationships for the long
haul—connecting in meaningful ways before, during, and after the buying

Join Zendesk and Greg Girard, IDC’s Program Director, at our upcoming
webinar on Thursday, November 10th, 2016 at 10:00 a.m. PST // 1:00 p.m. EST
to learn more about the vital and direct role of customer service in creating —
and maintaining — excellent customer experiences.

Here’s a closer look at what we we’ll cover:
● Metrics that matter
● The ever-growing importance of customer service
● Key characteristics of excellent customer service
● The technology & analytics capabilities that successful companies need from their
   customer service software

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