Mobile ticketing system

Customer service support with no strings attached

Great customer support should be tied to the customer. Not the computer, fancy headset, or even a particular day or problem. Zendesk Support’s mobile ticketing system has native mobile apps that are built for team leaders, agents, IT, or anyone who doesn’t want to take the “help desk” literally. Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).

Mobile management

Support from your iPhone and Android:

  • Notifiche per gli agenti all'arrivo di aggiornamenti relativi ai ticket ad essi assegnati
  • Creazione rapida di nuovi ticket e aggiornamenti veloci con le macro
  • Individuazione rapida dei ticket mediante ricerca e link nelle email
  • Viste filtrate per le code e un semplice swipe per passare rapidamente al ticket successivo

Tablet triage

Support from your iPad:

  • Valutazione dei ticket e risposte con un semplice swipe
  • Indicatori chiave delle prestazioni con pieno accesso a rapporti e funzioni analitiche
  • Accesso ai dashboard degli agenti per una visione rapida delle code del team e dei singoli agenti

Wherever they roam

Research shows that people simply don’t want to go out of their way to get the support they need. That’s why it’s important to stay close by—even when your customers are blazing new trails across new media. Zendesk’s support channels let everyone— from teenagers to grandmothers—get support on the channels they prefer and love.