Incident logging software
Your search for an incident logging system is over
Every support team faces the reporting problem: How can I take a number of inbound reports, stemming from the same root cause, log them, attack the root cause of the issue, and then solve them all simultaneously?
With Zendesk Support, now you can.
Un approccio diverso
Your customers have different requests from you. As such, not all Zendesk Support tickets provide the same workflow. A ticket can be managed in one of four ways: a Task, a Question, a Problem, and an Incident. Each of these types enables you to manage different things, within the software, based on the issue at hand.
Lo sapevate?
Zendesk problem-and-incident tickets are most useful when a service interruption or problem is reported by several people. For example, when the wireless network in the office goes down, several people may report the incident. Incident logging software, like Zendesk, treats these tickets as incident reports. Instead of resolving every ticket separately, you can easily link the tickets to one problem and then solve all the incident tickets at once.
Ecco come Zendesk può aiutare
Learn how we manage problem-and-incident tickets here at Zendesk in Joseph May's Zendesk on Zendesk: Lifecycle of a problem ticket.
Metti a frutto ogni interazione con i clientiRisorse ulteriori
Abbiamo un elenco zeppo di utili riferimenti. Dai un'occhiata qui sotto.
There’s a lot more where this came from. Keep exploring the world of incident logging software, global customer support, and agent efficiency.
Building a thriving help center for your support ticket systemUnraveling IP-based host mapping for ZendeskCreating custom roles and assigning agentsUse problem and incidents to organize & speed up supportThe art of troubleshootingLifecycle of a problem ticket
Problem management softwareHelp desk interniIncident management softwareHR help deskOpen ticket systemOpen help deskOnline ticketing systemOnline help deskIssue tracking systemWordPress ticket systemsBest help desk softwareFree help desk software
Problem management softwareHelp desk interniIncident management softwareHR help deskOpen ticket systemOpen help deskOnline ticketing systemOnline help deskIssue tracking systemWordPress ticket systemsBest help desk softwareFree help desk software