Customer complaint software

Il software per l'assistenza clienti Zendesk risolve proattivamente le lamentele dei clienti

Consumers are increasingly turning to social media to share feedback on their customer care experiences. It has become increasingly difficult for businesses to ignore or hide from bad experiences.

Zendesk believes that companies should address the issue proactively by embracing customer complaints. We all know that at least some of our customers are going to complain no matter what. When customers contact us, why not provide them with a swift, dedicated, transparent, and beautiful customer service environment for that purpose.

The inside scoop on customer complaint software

Le soluzioni per il servizio clienti Zendesk permettono alle aziende di essere più affidabili e più flessibili, favorendone la crescita. Contribuiscono a migliorare le comunicazioni con i clienti e consentono di elaborare grandi quantità di dati. Soprattutto, si integrano tra loro per aiutarti a trasformare brevi interazioni in rapporti di lunga durata e di qualità.

Lo sapevate?

Il software per l'assistenza clienti Zendesk raggruppa tutte le informazioni dei clienti in un'unica interfaccia: tutto il necessario in un solo luogo per comunicazioni efficienti, rilevanti e personali.

A timely solution

Un software dedicato offre tutto il necessario per gestire i reclami dei clienti e fornire il miglior servizio di assistenza, tutto in un unico luogo:

  • Multicanale. Zendesk riunisce canali convenzionali e innovativi, così che i clienti possano comunicare usando le soluzioni che preferiscono.
  • Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk

Handling customer complaints

Since unhappy customers are inevitable, it's better to proactively respond to complaints than to have a disgruntled customer. In fact, an upset customer can become a liability, so turn this interaction into an opportunity to build a relationship with your customer.

Customers care more about how how a company handles their problem than about the situation that caused their initial complaint. They're not complaining to make you look bad—they want you to respond with a solution.

To learn how to turn a negative complaint into a positive customer experience, here are 10 tips to better manage customer complaints.

Operazioni successive

When it comes to dynamic complaint handling, having the right tools is a must. Try a free trial of Zendesk Support today.