zendesk

Customer Service Management

Team management

array(3) {
  [0]=>
  object(WP_Term)#3084 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3083 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3082 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer service management library
<5 min.

Employee experience: How consumer expectations are shaping the workplace

array(3) {
  [0]=>
  object(WP_Term)#3012 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3011 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3010 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

How to structure your customer support organization

array(3) {
  [0]=>
  object(WP_Term)#2993 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2992 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(32)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2991 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
5 - 10 min.

The 16 Customer service skills of great customer service agents

array(3) {
  [0]=>
  object(WP_Term)#3028 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3027 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(76)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3026 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer service strategy
<5 min.

Experts weigh in on tomorrow’s best CX practices

array(4) {
  [0]=>
  object(WP_Term)#3012 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2992 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2991 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3025 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Employee Satisfaction Survey Guide

array(2) {
  [0]=>
  object(WP_Term)#3023 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3022 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Research links volunteering with happier employees and customers

array(4) {
  [0]=>
  object(WP_Term)#2994 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3028 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2991 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(76)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3025 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Customer Experience Guide

array(3) {
  [0]=>
  object(WP_Term)#3023 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(25)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3022 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(76)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3021 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge base
<5 min.

Team up on self-service with Team Publishing

array(3) {
  [0]=>
  object(WP_Term)#3025 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2993 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3020 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

array(4) {
  [0]=>
  object(WP_Term)#3018 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3017 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(76)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3016 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3079 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Simplify your support operation as you scale

array(4) {
  [0]=>
  object(WP_Term)#3023 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2993 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3020 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(76)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3084 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Agent Experience Guide

array(4) {
  [0]=>
  object(WP_Term)#2996 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3025 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3016 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(76)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3079 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Agent Life Cycle Guide

array(5) {
  [0]=>
  object(WP_Term)#3018 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3017 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3020 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(76)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3084 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#3011 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
5 - 10 min.

Customer service: turning transactions into relationships

array(6) {
  [0]=>
  object(WP_Term)#3023 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2993 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3016 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3079 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2990 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [5]=>
  object(WP_Term)#2989 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer loyalty
<5 min.

How to Deliver Better Customer Service This Year

array(3) {
  [0]=>
  object(WP_Term)#2982 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2981 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2980 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Context matters: Strategies for empowering agents with more information

array(5) {
  [0]=>
  object(WP_Term)#3033 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3018 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3017 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3020 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2990 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Best Practices
10+ min.

How to Manage Your Amazing Customer Service Team

array(5) {
  [0]=>
  object(WP_Term)#3079 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2981 (10) {
    ["term_id"]=>
    int(4351)
    ["name"]=>
    string(12) "Infographics"
    ["slug"]=>
    string(20) "library-infographics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5221)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2980 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#3037 (10) {
    ["term_id"]=>
    int(4571)
    ["name"]=>
    string(10) "Onboarding"
    ["slug"]=>
    string(33) "best-practices-zendesk-onboarding"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5451)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#3026 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

The Face of Your Company

array(5) {
  [0]=>
  object(WP_Term)#3088 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2994 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(76)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3028 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2993 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2989 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

How Zendesk Does Customer Service

array(3) {
  [0]=>
  object(WP_Term)#3033 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#3018 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#3017 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
10+ min.

How to hire customer support agents

array(5) {
  [0]=>
  object(WP_Term)#2971 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2970 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2969 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2968 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2967 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}
Best Practices
<5 min.

Maintaining World Class Customer Support in a Fast Growing Organization

Show All
1 2