Customer service trends: faster, cheaper, and more human

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<5 min.

Understand and act on your ticket data with Insights reporting

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Debunking the myths of omnichannel customer experience

Rethinking customer service skills for the new era of retail

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5 - 10 min.

Agility and the total cost of the customer experience

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How Discord scaled to support 46m monthly active users

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Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

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<5 min.

Expert Series: Extending the Zendesk data model with Custom Resources

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(Measure up!) Benchmarks for customer support organizations – Americas

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<5 min.

(Measure up!) Benchmarks for customer support organizations – Europe

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<5 min.

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

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<5 min.

How Squarespace surpasses customer expectations with 24/7 self-service support

Condivisione dell'identità per promuovere la fidelizzazione dei clienti

Zendesk Benchmark: come i "nativi digitali" possono innovare e favorire la crescita

Zendesk Benchmark: come le aziende ormai consolidate ottengono risultati con la trasformazione digitale

How Bark disrupted pet retail with a great customer experience…for dogs

Why omnichannel support is no fairytale

Keep video gamers happy with these 4 customer service tools

Implement a world-class customer service solution

Experts weigh in on tomorrow’s best CX practices

Fairness in the customer relationship

How Brooklinen woke up the bedding industry by going direct-to-consumer

Slack & Zendesk: The future of internal collaboration

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<5 min.

What’s New at Zendesk: June 2018 – Americas

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