Zendesk and Constant Contact Team to Deliver Timely, Proactive Support Information
June 23, 2011
SAN FRANCISCO, CA – June 9, 2011 – Zendesk, the leading provider of proven, cloud-based help desk software, today announced Zendesk for Constant Contact. Constant Contact is a leader in easy-to-use engagement marketing tools. This new integration allows users of Zendesk to build customer lists from both Zendesk and Constant Contact in order to quickly email support updates to their customer base.
One of the best ways to ensure customer satisfaction is to proactively reach out and send alerts on any support issues in a timely fashion, said Zack Urlocker, CTO of Zendesk. The ubiquity of Constant Contact across small businesses combined with Zendesks speed and low cost, makes the combination very powerful for any business, non-profit organization or member association.
The integration includes a very simple interface in which users can log into their Zendesk and Constant Contact accounts simultaneously. They can load the appropriate Zendesk contact list into Constant Contact, receive an alert as soon as the list is merged and de-duplicated, and then send the desired notification.
Our tools are proven to help small businesses connect with customers and build successful relationships with them, said Steve Johnson, Vice President, Partners, Constant Contact. The integration of Zendesk and Constant Contact allows organizations to quickly and proactively deliver customer support updates, helping to ensure an even stronger, trusted relationship with their customers.
Zendesk for Constant Contact is available to Zendesk customers today. For more information click here.
Zendesk is the leading provider of proven, cloud based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.
About Constant Contact, Inc.
Constant Contact is revolutionizing the success formula for small organizations through affordable, easy-to-use Engagement MarketingT tools that help create and grow customer relationships. More than 450,000 small businesses, nonprofits, and associations worldwide rely on Constant Contact to drive ongoing customer dialogs through email marketing, social media marketing, event marketing, and online surveys. All Constant Contact products come with unrivaled KnowHow, education, and free coaching with a personal touch, including award-winning customer support.
Constant Contact and the Constant Contact Logo are registered trademarks of Constant Contact, Inc. All Constant Contact product names and other brand names mentioned herein are trademarks or registered trademarks of Constant Contact, Inc. All other company and product names may be trademarks or service marks of their respective owners.