I’ve been working as a Zendesk consultant for the past 7 years and I love what I do.
I help enterprise companies deliver memorable Customer Experiences and I’m very grateful to have the opportunity to do so.
If you are an existing user - I recommend starting out with an Account Healthcheck. This is how one would lood like. With it, and along with your scope of work, I will be able to determine the level of effort I need to put into your project. As a bonus, I will point out some easy fixes to improve your processes. On me. If you bring it up, I will do it for free.
If you're only starting out with Zendesk, I would like to know: 1. What is your business goal for using Zenedesk? 2. How would a successful implementation look like? 3. What is your scope of work?
After a scoping call, I can translate your flows into Zendesk features and determine the level of effort for your project.
I’ve built 40+ apps for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you. See the apps I've uploaded below.
I also do Zendesk Sunshine - the new data sorting feature. Check out my app.
I love customizing Guide experiences. This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. Book a call with me and I’ll share some tips and tricks for free. My portfolio here.
Reporting - Visualizing your data is key when seeing if your KPIs work, how your agents are performing, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.
Check out my website for use cases and more CS googies.
There are currently no reviews. Be the first to share your experience.