Synolia helps you define, build and deliver the best customer experiences thanks to a global platform of solutions, expert advice and technical assistance. Since 2015, Synolia has been Zendesk’s one and only Premier Solution Provider and Implementation partner in France (Paris, Lyon, Bordeaux and Rennes).
We put our 15 years of expertise at your disposal to help you deliver unique customer experiences.
To do so, we offer you personalised coaching according to your needs and objectives and thus enable you to optimize your customer experience and the way you deliver it. Building an ideal customer experience comes down to creating an alchemy that mixes your customer relationship processes, your organization, your tools, the typology of your customers, the communication channels they use etc. Synolia helps you maximize your chances to successfully reach this goal. To do so, here is what we offer:
- Definition of the customer experience you want to deliver
- Assistance/advice for setting up at home
- Training for the use of the solution at home
- Setting up and configuration of your Zendesk instance
- Interfacing with your CRM, ERP,... and/or app development
- Selection and implementation of partner applications to meet your needs
- Customization of your help centers
- Creation of personalized Reports
- Continuous support for the use and optimization of your Zendesk platform
The success of your implementation project doesn’t only revolve around the solution settings. Many of our customers also rely on us to make sure their investment is worth it. Among them: Aéroport de Marseille, Boiron, Datafirst, Cogepart, Xerox, Columbia Sportswear...
Contact us and join them!
