The official Zendesk integration for Shopify.
The Shopify app for Zendesk Support and Chat unites all your business and customer data by displaying critical Shopify information to your agents while they serve customers—without leaving Zendesk.
The application queries your Shopify store(s) to find the customer’s details and recent orders, giving your agents the right customer context at their fingertips, all within a unified workspace. Agents are also able to take action on these insights—processing refunds and cancellations, as well as instantly navigating to Shopify orders as needed. Empowering your agents to focus on the customer conversation, instead of spending their time toggling between systems.
Improve customer satisfaction with better conversations
Solve chats and tickets faster with access to relevant customer data from Shopify, such as billing, shipping, and order information—all without leaving Zendesk.
Take action on your data and process common requests like refunds and cancellations, directly from the Support sidebar app.
Easily navigate to additional data in Shopify by clicking the Order ID.
Embed live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.
This integration works for both Shopify and Shopify Plus.