With this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff

Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM
Add internal notes and public replies, or update ticket fields

Deploy Answer Bot in Teams to help resolve commonly asked questions only escalating to an agent for more complex issue

See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users
Import Zendesk ticket views for agents, organized by tabs

This integration is commissioned and funded by Zendesk and provided by SoftServe.

Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.

SoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe.

Please contact SoftServe for any integration questions and support.

SoftServe provides reliable ongoing customer support, following best practices and industry standards

Microsoft Teams for Support

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