Macro Manager by LEAFWORKS

Macro Manager app allows you to perform bulk imports or exports of macros, bulk activate or delete macros and test your dynamic content on-the-fly in different languages.

Whether you just started using Zendesk as your main ticketing software, or you need to transfer data from one Zendesk instance to another - Macro Manager app saves your agents hours of manual work.

Within the app, your agents will be able to:

• Import or export Macros in Excel file format
• Preview macro comments and debug dynamic content in multiple languages
• Review Dynamic Content placeholders used inside specific macros and directly change the DC on one page
• Enhanced search for macros via 'name' and 'Dynamic Content' values
• Examine actions that Macros will perform in tickets

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

Leafworks is a Zendesk premier implementation partner based in the DACH region (Germany, Austria, Switzerland), which focuses on:

• Zendesk setup and optimization
• Integration with backend systems
• Guide template customization
• Automation of customer service processes

Feel free to get in touch with us regarding your Zendesk-related challenges.

Contact

Mail: zendesk@leafworks.de | Web: leafworks.de