This app allows you to view customer and order details, link orders to tickets, capture payments and even reorder, refund or cancel orders from within Zendesk Support. Your agents will no longer have to scramble to find order details or switch tabs to perform important actions, resulting in a better experience for them and your customers.
There are absolutely no hidden costs or services to sign up for. Simply install the app, authenticate with your Shopify store and instantly upgrade your customer service capability.
Every subscription unlocks the following powerful functionality:
Search for customers
View the order history of a customer
Search for orders across the entire store
Sort and filter the list of orders
View the details of an individual order, including product line items, order notes and tags
View payment and fulfilment information
View order notes made by the customer
View customer contact details
View customer lifetime value
View order comments and events
Link an order to a ticket
Click to view customers, orders and product line items in Shopify
Restock items within an order
Refund an order based on line items
Refund an order in full or by a custom, partial amount
Mark an order as paid
Capture a payment on an order
Duplicate an order on behalf of a customer
Cancel an order
Archive an order
With much more on the way.
Empower your agents and save time and money with this beautifully designed app. If you subscribe today you’ll get access to all future updates and lock in our introductory pricing.
If you are a large company with custom app requirements or multiple storefronts, contact us to find out how we can help.