Opening external systems or websites from within a ticket with custom URL parameters makes it possible to call external systems like your CRM, ERP, webShop etc.
You can specify the button colors and URL patterns directly within Zendesk.
Make it easy for your Agents to quickly access other websites.
Note - there is also a free DeepLinks App for Zendesk. The FREE App allows you to create one Deeplink, while the PLUS version allows you to create multiple DeepLinks.
Contact us if you have any questions, comments or feature requests regarding this app.
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk related challenges.