Telegram is a freeware, cross-platform instant messaging service with 500 mln users. This integration uses the Telegram bots feature to connect to your customers via 1:1 chats, group chats, and public Telegram channels post comments. You can unleash the full Zendesk power - use macros, triggers, and ticket assignments the same way you used to work with e-mails.

The first two weeks are free. Try it!

Watch demo here

Find out more details and videos on our website

Features

• Nearly instant updates ( < 5 seconds)
• Get video, images, locations, contacts, and files. Preview media content in the ticket.
• Send files and images back to Telegram users.
• You can connect multiple Telegram bots.
• (new) Reply to comments from your Telegram channels.
• (new) Reply to specific comments in chats.
  
• Add bots into Telegram groups chats
• Customisable greetings.
• Request the customer phone number before starting the chat.
• Use standard Zendesk Explore reporting.
• (coming soon) Send proactive messages to bot subscribers.

Support

Please contact us if you have any issues. After you install the app, you can configure it in Admin Center > Channel applications

You can report bugs and request new features in our Help Center

Service Status

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