What is an AI chatbot?
A chatbot is a computer program that can have a conversation through written text or speaking. Remember: not all chatbots are created equally. A well-designed chatbot—paired with expert live chat software—can simulate how a human being would behave during a conversation with a customer by carrying out customer service or information requests seamlessly. That's where Zendesk Guide Answer Bot comes in.
Intelligent customer service
Supporting your support team
- Automatically resolving low-touch and high-frequency tickets by suggesting relevant articles to customers while they wait for an agent
- Learning from each customer interaction and training itself to deliver more relevant and customized content with each solved ticket
- Engaging users and improving brand image
- Dig into longer-term tasks without constant interruptions
- Work with their team on upcoming complex campaigns
- Study chat trends to implement
- Drink more water (gotta stay hydrated, Karen!)
Keep service personal
- Past orders
- Previous support tickets and emails
- Any previous communication that a customer has had with your business
It’s time to level up
Give your customers the most relevant information and answers automatically for a faster self-service experience. Try a free trial of Zendesk Guide today and see how your help center can improve with AI chatbots.L'esperienza è tutto.
We have more to chat (bot) about this. Have a look below.
Welcome to the world of AI chatbots. Read these resources to learn more.