Community management software
Management software for community discussions
Much like when you're dodging balls in a game, customers come at you from all angles. Some of them look for answers on their own, others ask questions, and some need to be proactively engaged. That's where Zendesk Guide comes in.
Scoop esclusivo
Guide's community management software helps to improve communications between businesses and their customers. Zendesk Guide promotes customer engagement, strengthening connections and building lasting relationships. Guide empowers users with advanced community management features that let your team members offer help, or appoint community managers for discussion moderation. Sorting and following posts is easy and keeps users informed on the latest updates.
Lo sapevate?
Community, part of Guide, offers:
- Full control of your community design - make it your own by changing the colors, adding a logo, or customizing HTML and JavaScript
- Provide fresh and valuable content - automatic scans of existing content make it easy to discover solutions, cutting down on duplications
- Visibility into a customer's community activity
Operazioni successive
Learn more about the community management software offered by Zendesk. Launch your free trial of Guide today and experience a greater level of customer satisfaction.
Metti a frutto ogni interazione con i clientiRisorse ulteriori
Abbiamo un elenco zeppo di utili riferimenti. Dai un'occhiata qui sotto.
There’s plenty of information about customer platforms and community management software options. Read these resources to learn more.
Getting started with Help CenterHelp Center API developer introductionUsing themes and templates to customize your Help CenterConfiguring your channels to support multiple brandsSetting up a restricted Zendesk Help CenterCreate private internal knowledge basesDo you really need a technical writer?How to make your customer feedback form more visibleKnowledge bases and forums: what’s the difference?Developing content for your knowledge base
Online knowledge baseFAQ softwareIT knowledge baseUser portalKnowledge base internaBusiness portalOpen knowledge baseFeedback forum
Online knowledge baseFAQ softwareIT knowledge baseUser portalKnowledge base internaBusiness portalOpen knowledge baseFeedback forum