Provide customer support across all channels
Websites and apps are great for expanding your customer base, but can lack a personal touch when a customer question comes up. Fortunately, integrating Zendesk functionality into any native environment with Embeddables allows businesses to reach out with support, start customer conversations, or provide valuable — and timely — information.
With Zendesk Embeddables, a combination of Web Widget, Zendesk API, and Mobile SDK’s for both iOS and Android, developers can embed Zendesk functionality into any app, website, or standalone device. By embedding support across all channels, environments, and devices, you make it easier for your customers to get help when and where they need it most, thus:
- Increasing the efficiency of support interactions
- Maintaining brand consistency
- Minimizing friction
Embeddables automatically generates information about what app version or device is being used when issues occur, giving you the context necessary to get to the heart of your support inquiries.
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There are many ways to learn from and engage with your customers through an in-app feedback tool. Keep reading to find out more!