I clienti sanno riconoscere la qualità
Customer interaction software provides proactive communication on the channels people prefer. When you make the right connection at the right time it strengthens the customer experience and bond, as well as, builds trust. So, you can get to know your customers on a deeper level because if you don't —someone will.
Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.
Un approccio diverso
Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers. Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.
Individua i tuoi segmenti
Crea segmenti che permettano di coinvolgere i clienti in modo più efficace ed efficiente. Definisci il tuo pubblico in base a comportamenti, azioni e attributi, per rendere più pertinenti le comunicazioni con i clienti.
Scopri che cosa accade realmente
Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.
Una visione d'insieme
Import customer data and combine it with customer interactions from all your Zendesk products—and beyond. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
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There’s a lot more where this came from. Keep exploring the world of customer interaction software.