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Customer Intelligence Software

Customer intelligence software

You feelin' lucky?

If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.

Keep your relationships going strong

Le conversazioni sono più efficaci quando avvengono nel momento giusto. Connect offre tanti modi per comunicare: campagne con messaggi all'interno dei prodotti che si adattano alla perfezione a ogni contesto, campagne email per coinvolgere i clienti meno attivi, trigger per campagne basate sui segmenti di consumatori, comunicazioni mirate agli utenti VIP o campagne una-tantum inviate a tutta la clientela.

What's really going on?

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Data is your friend

Collecting customer data from across the Zendesk family of products enables you to:
  • Complete your customer view with a timeline of events and conversations
  • Create segments of customers based on behavior or profile
  • Identify trends and trigger targeted campaigns to get the right message to the right customers
  • Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer analytics management much more than just luck.

Scopri Outbound

Give your agents the tools they need to provide great support.