You feelin' lucky?
If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.
Keep your relationships going strong
Le conversazioni sono più efficaci quando avvengono nel momento giusto. Connect offre tanti modi per comunicare: campagne con messaggi all'interno dei prodotti che si adattano alla perfezione a ogni contesto, campagne email per coinvolgere i clienti meno attivi, trigger per campagne basate sui segmenti di consumatori, comunicazioni mirate agli utenti VIP o campagne una-tantum inviate a tutta la clientela.
What's really going on?
Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.
Data is your friend
Collecting customer data from across the Zendesk family of products enables you to:
- Complete your customer view with a timeline of events and conversations
- Create segments of customers based on behavior or profile
- Identify trends and trigger targeted campaigns to get the right message to the right customers
- Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it
Abbiamo un elenco zeppo di utili riferimenti. Dai un'occhiata qui sotto.
There’s a lot more where this came from. Keep exploring the world of customer intelligence software.