Customer intelligence platform
I met someone
It isn’t always necessary to wait for a customer to reach out with a problem; customer intelligence platform enables you to reach out, at the right moment, and capture undivided attention. Proactive messaging can be used to get ahead of issues and engage and support customers at any point in their journey. Causing them to fall in love. That's where Zendesk Connect swoops in.
The right time
- Offer live training sessions to help new customers get familiar with the product and make the most out of it
- Reach target customers in a timely manner while they are using the product, and inform them of relevant events that are intended to improve their experience
- Send a proactive heads-up was intended to help inform customers, mitigate their concerns, and decrease the need to reach out to support, resulting in fewer tickets that we would have needed to respond to
Try Outbound by Zendesk Today
Outbound is now a member of the Zendesk family. We're working together to make customer intelligence platforms better with proactive messaging.Scopri Outbound
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There’s a lot more where this came from. Keep exploring the world of customer intelligence platforms.