Subscribe to The Library
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.