Tip of the Week: Managing Tickets with the Mail API

Published May 9, 2012
Last modified May 9, 2012

We recently announced a new version of the Mail API that offers more flexibility in managing tickets via email! The Mail API can improve your workflow by using it to assign tickets to yourself or a group when replying to customers, marking tickets as solved, or adding private comments to tickets.

If you're already an avid user of the Mail API, the single biggest change is a switch from putting commands in the email subject to putting them in the beginning of the email body, and we've also added shortcuts for some of the longer commands. You can learn new commands in our Mail API documentation, request special features in our Feature Request forum, or find out more about the Mail API here!