Customer service can be like a game. Decisions need to be made, paths are chosen, and if you bring your A-game, rewards are reaped. But its also very serious. It affects your customers, team, and business. A single wrong turn can make your customers unhappy and cost your business money. And sometimes alliancesbetween you and your customersneed to be formed to get you across the finish line.
Our latest infographic illustrates how the key to winning the customer service game is to think like your customers and provide a path of least resistance from problem to solution. That means offering plenty of self-service options and offering support via the channels your customers prefer.
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