Zendesk Tips
Latest stories Page 9
Article How to build an amazing support team
Customer service matters. It affects your bottom line and how your brand is perceived by the…
Article Tip of the week: solving the unsolved ticket mystery
The Backlog Evolution report is a great way of seeing how your Zendesk is handling your…
Article Do you really need a technical writer?
You may already know you need a great knowledge base, but who's going to take responsibility…
Article Community tip: How to use views to solve tickets for good
Are your customer inquiries getting solved for good? Not sure? We’ve devised a way that helps…
Article Tip of the week: medians (for Advanced Analytics)
As some of you may have seen, our partner GoodData just had a major release, which…
Article Manage your virtual support team like a BOSS
You've asked the important questions, you've reviewed the must-haves, and you've assembled your virtual support team…
Article Tip of the week: using Google Analytics with Help Center
With the launch of Help Center, our new customer facing portal, there's a change in how…
Article Don’t be afraid: empower your support team
If you manage a support team, you are going to want to empower your employees. That…
Article The vitals of virtual support teams
The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.
Article Community tip: keeping procedures up to date
A common feature Im sure every Zendesk user takes advantage of is their wonderful Macros
Article Tip of the week: Building your change management process
For the simplest change management process, all you need is a few custom configurations.
Article Tip of the week: organizing the content in your knowledge base
We've got four steps to a streamlined knowledge base and lots of customer examples to set…
Article Keeping things fresh with rotating roles
One of the first and most fundamental steps your company can take on its journey to…
Article Broaden your team’s horizons with events
Building a customer support team that enjoys working together and coming to work every day with…
Article Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer…
Article Understaffed and extra busy? Here’s how to keep your cool
There are going to be days when you dont have enough customer service staffing to meet…
Article Why having new employees answer support tickets could be the best thing your company ever did
Youve heard the same mantra from every VP of sales for the past decade: Everyone is…
Article Tip of the Week: Queue Management in Zendesk
Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…
Article Community tip: queuing up overnight tickets
When things are busy, like first thing in the morning, support teams may rely on colleagues…
Article Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…