Workplace

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3 questions to ask when choosing the right BPO for your brand Article

3 questions to ask when choosing the right BPO for your brand

When a company chooses a partner, the who and how are crucial. This is particularly true…

How to change the way you deal with change Article

How to change the way you deal with change

Editor’s note: So much great business advice, so little time to read. That’s why each month…

The best CX metric to drive your business Article

The best CX metric to drive your business

A meme going around pictured a Net Promoter Score survey question: How likely are you to…

Can we do better work and be happier? Max Yoder thinks so. Article

Can we do better work and be happier? Max Yoder thinks so.

Editor’s note: So much great business advice, so little time to read. That’s why each month…

The trust economy and why it’s okay to get a bad rating Article

The trust economy and why it’s okay to get a bad rating

Chances are, we tell our children, or we were told when we were young, not to…

Loonshots: Making room for innovation as your business scales Article

Loonshots: Making room for innovation as your business scales

Editor’s note: So much great business advice, so little time to read. That’s why each month…

How to keep remote agents engaged—and empowered Article

How to keep remote agents engaged—and empowered

Back in the heady ’60s, the gap year industry sprouted as Baby Boomers considered different ways…

How does your office stack up? The new norm in workplace perks Article

How does your office stack up? The new norm in workplace perks

According to the Bureau of Labor Statistics, perks like healthcare and paid days off weren’t even…

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers Article

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers

How often do you recognize or reward your team for their work? Unlike our new bot…

The vast unexplored possibility of data visualization Article

The vast unexplored possibility of data visualization

When scientists began working with artist Francesca Samsel in order to visualize things like how deep…

Can science fix bad meetings? Article

Can science fix bad meetings?

Editor’s note: So much great business advice, so little time to read. That’s why each month…

How not to be an asshole when you quit your job Article

How not to be an asshole when you quit your job

As far as this author knows, these are the three scenarios when leaving a company that…

3 simple steps to inbox zero Article

3 simple steps to inbox zero

Email: the modern day panacea for office communication, sharing funny memes with friends, and those “did…

Cold at work? Why it’s time to turn up the heat on conversations around workplace norms Article

Cold at work? Why it’s time to turn up the heat on conversations around workplace norms

For many adults, “9 to 5” is more than just a Dolly Parton smash hit—it’s their…

No Hard Feelings takes on managing emotions at work Article

No Hard Feelings takes on managing emotions at work

Editor’s note: So much great business advice, so little time to read. That’s why each month…

The evolving role of the CIO Article

The evolving role of the CIO

The head of IT used to be an isolated person, speaking a language no one spoke,…

Squarespace’s Jessica O’Connell on customer support as brand ambassadors Article

Squarespace’s Jessica O’Connell on customer support as brand ambassadors

Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…

Informal leadership: Be the person at work that others look up to Article

Informal leadership: Be the person at work that others look up to

Recently I was talking with a friend about his work situation. He’d worked with the same…

13 SFW questions to build better relationships Article

13 SFW questions to build better relationships

A few years ago, a study was released that most people remember, erroneously, as “The 36…

Choosing the right social impact activities for your brand Article

Choosing the right social impact activities for your brand

How do you attract top-notch talent, engage your staff like never before, bring in more customers,…