Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
It’s good to offer all support channels, but not all the time, and not everywhere
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Regardless of what you prefer to call these support teams, there are many solutions that help you better meet customers’ needs
Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.
We identify three customer service goals that companies can measure and the operational metrics they need to do so
As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?