When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Here's what to look for in a customer segmentation tool.
Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
How to track and leverage customer data to improve CX.
Using segmentation to better serve your best customers.
The customer has changed and so have their expectations on what customer experience means to them.…
Here are four questions you should ask before getting started with an outsourcer.
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.