When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.
Give your customer service team a boost with pre-built apps and integrations.
The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Being there for customers on Instagram and other messaging apps can set retailers apart.
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Sometimes it's the little things that make a big difference.
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Our Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Leverage data to create a comprehensive view of your customers and provide personalized experiences.
Start creating positive customer relations that will benefit your business’ bottom line.
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
Talk to customers like friends on the apps they know and love.
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
How Wool and the Gang made knitting cool in a digital-first world.