Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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The new rules for customer service outsourcing in a changing world Article

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Startup Central — Telling the customer journey story with data Article

Startup Central — Telling the customer journey story with data

All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

How SMB CX Leaders Who Raise Their Game Are Driving Business Success White Paper

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success White Paper

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

Customer experience management advice from the pros Article

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

Addressing customer experience from the CIO perspective Article

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

Choose the right customer service solution for your business

Choose the right customer service solution for your business

Setting up your customer support organization for success is the first step towards offering excellent customer…

Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp White Paper

Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp

IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…

How to immediately improve your customer experience in 5 simple ways Article

How to immediately improve your customer experience in 5 simple ways

Experts share the CX strategies that make a real difference.

Customer service acronyms explained Article

Customer service acronyms explained

Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.

4 ways Zendesk can make your life easier ASAP Article

4 ways Zendesk can make your life easier ASAP

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

How we work: the employee experience reimagined Article

How we work: the employee experience reimagined

Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.

A guide to customer service reports Article

A guide to customer service reports

Discover the reports that help you better understand and improve the customer experience.

What is IVR, and how does it improve the customer support experience? Article

What is IVR, and how does it improve the customer support experience?

IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.

9 customer service gifs that explain a day in the life of a support agent Article

9 customer service gifs that explain a day in the life of a support agent

Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.

What is customer obsession? How to become customer obsessed Article

What is customer obsession? How to become customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

Why customer courtesy matters (and 8 tips on how to nail it) Article

Why customer courtesy matters (and 8 tips on how to nail it)

Find out why compassionate customer service matters, and what it can do for your business.

What is customer-facing? Everything you need to know about customer-facing roles Article

What is customer-facing? Everything you need to know about customer-facing roles

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.