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How the ERC connects the landscape with people who can help save it

Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.

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Start your summer with the right integrations Article

Start your summer with the right integrations

Here are the newest integrations from Zendesk to help your team provide great experiences.

What is an HR help desk? A beginner’s guide. Article

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

The agility playbook—how larger firms can score a competitive advantage in CX Guide

The agility playbook—how larger firms can score a competitive advantage in CX

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

The SMB agility playbook—set yourself up for long-term success Guide

The SMB agility playbook—set yourself up for long-term success

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Top priorities for IT in the new normal Article

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader

Lead management 101: Everything you need to know to get started Article

Lead management 101: Everything you need to know to get started

Use a robust lead management process to boost your business and move qualified leads down the sales funnel.

3 ways community forums benefit businesses Article

3 ways community forums benefit businesses

Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.

Knowledge is power—and vital for safety Article

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…