Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Find out from real-life users what it’s like to use some of the most popular call center software.
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.
As your approach to customer service matures, the complexity of your customers’ issues increases.
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use
Give your agents instant access to customers' details and order information—all inside Zendesk.
Learn how to implement web self service to significantly improve your customer experience and satisfaction.
Your guide to customer-centric digital transformation.
In a digital-first world, contact centers need to move faster than ever.
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Here's what to look for in a customer segmentation tool.
Use messaging, live chat, chatbots, and more to improve sales and support.
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
How to track and leverage customer data to improve CX.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.