Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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The 12 best call center software of 2021 (according to users) Article

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

Switching from live chat to messaging Article

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

How Zendesk is helping the vaccine distribution effort Article

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

What ‘the customer is always right’ means in 2021—and is it true? Article

What ‘the customer is always right’ means in 2021—and is it true?

While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.

Gartner’s predictions for 2021: CRM customer service and support White Paper

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey Article

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

All new Suite, radically simple Article

All new Suite, radically simple

Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use

Deliver better ecommerce customer experiences with Zendesk and Shopify Article

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

5 types of web self service (and how to set them up) Article

5 types of web self service (and how to set them up)

Learn how to implement web self service to significantly improve your customer experience and satisfaction.

What is digital transformation? Definition, examples & importance Article

What is digital transformation? Definition, examples & importance

Your guide to customer-centric digital transformation.

Delivering personalized customer experiences with Zendesk and Amazon Connect Article

Delivering personalized customer experiences with Zendesk and Amazon Connect

In a digital-first world, contact centers need to move faster than ever.

How companies thrive after switching from Salesforce to Zendesk White Paper

How companies thrive after switching from Salesforce to Zendesk

Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

How to pick customer segmentation software that will scale with your team Article

How to pick customer segmentation software that will scale with your team

Here's what to look for in a customer segmentation tool.

The complete guide to conversational commerce in 2021 Article

The complete guide to conversational commerce in 2021

Use messaging, live chat, chatbots, and more to improve sales and support.

Choosing a customer service solution for your startup Article

Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

Verimatrix uses Zendesk Support to optimize their customer service operations White Paper

Verimatrix uses Zendesk Support to optimize their customer service operations

Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…

Top 5 reasons Salesforce customers are switching to Zendesk Guide

Top 5 reasons Salesforce customers are switching to Zendesk

An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…

Mediaocean empowers better customer support teams and content with Zendesk White Paper

Mediaocean empowers better customer support teams and content with Zendesk

Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…

Measuring customer experience with Zendesk Explore Article

Measuring customer experience with Zendesk Explore

How to track and leverage customer data to improve CX.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.