Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success
When IT leaders are deciding what they need out of a CRM platform, there are five…
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace
Here are two methodologies for channel assignment that can help improve the overall customer experience
Staying on top of knowledge management for help centers can be tricky, but it's a lot…
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace
Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction
Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.
At Zendesk, we’ve been preparing for this day for a long time
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.
Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands
Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.