Customer retention

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Turn the churn around: how to reduce customer churn Article

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

How to understand the customer experience Article

How to understand the customer experience

Customers have come to expect more out of companies, but who can blame them? We’ve all…

Customer retention: How to keep customers happy and reduce churn Article

Customer retention: How to keep customers happy and reduce churn

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

What is customer retention? 6 examples of strategies to retain customers Article

What is customer retention? 6 examples of strategies to retain customers

Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…

Customer loyalty definition, statistics, and tips Article

Customer loyalty definition, statistics, and tips

The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.

Customer centricity guide: 7 ways to become a customer-centric organization Article

Customer centricity guide: 7 ways to become a customer-centric organization

A customer-centric business model puts customers in focus. Learn the advantages of being customer-centric and how to build a more customer-centric culture.

Beyond “buy 10 get one free”: What is customer loyalty? Article

Beyond “buy 10 get one free”: What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

3 top priorities in banking customer service Article

3 top priorities in banking customer service

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

How to handle a difficult customer Article

How to handle a difficult customer

No matter how much time you spend delivering good customer service, it’s important to remember you…

Personalize your interactions: The customer context tools you need Article

Personalize your interactions: The customer context tools you need

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.

Why the right customer service voice matters Article

Why the right customer service voice matters

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…

Omnichannel vs. the other way Article

Omnichannel vs. the other way

Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does

How to build customer loyalty with shipping Article

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

How to create raving fans with legendary customer service Article

How to create raving fans with legendary customer service

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…

What is omnichannel customer service? Article

What is omnichannel customer service?

Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website

Repeat Customer: behind the scenes of great #CX Article

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Building customer loyalty with great support Article

Building customer loyalty with great support

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide

Guide the customer to the right channel Article

Guide the customer to the right channel

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Transforming your customer service in 4 steps Article

Transforming your customer service in 4 steps

What are the keys to transforming your customer service operation? It could be the literal million-dollar question.

What is customer journey mapping and why is it important? Article

What is customer journey mapping and why is it important?

Customer journey mapping helps a business understand the customer experience and meet customer needs at every touchpoint