Customer feedback

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5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

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A business’s guide to customer reviews Article

A business’s guide to customer reviews

Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.

16 customer satisfaction survey questions to ask your customers Article

16 customer satisfaction survey questions to ask your customers

Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?

Why negative reviews could be the source of your next customer Article

Why negative reviews could be the source of your next customer

Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation

Put the customer experience first with inside tips from Zendesk Article

Put the customer experience first with inside tips from Zendesk

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

Omnichannel analytics: what the metrics can show you Article

Omnichannel analytics: what the metrics can show you

An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness

3 smart solutions to common customer service challenges Article

3 smart solutions to common customer service challenges

While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common

Are customer surveys effective? Article

Are customer surveys effective?

How you can learn from customer surveys—without overwhelming customers with them.

Feedback is a gift—take it and optimize Article

Feedback is a gift—take it and optimize

If you want to provide optimal support, you need to focus on your agents and what they need