Customer expectations

Latest stories Page 2

Meeting the challenges of modern CX in financial services White Paper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Report: Simple solutions to the top CX challenges of 2020 White Paper

Report: Simple solutions to the top CX challenges of 2020

Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…

Meeting the challenges of CX in modern manufacturing White Paper

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Send a message—breaking barriers between customers and brands Infographic

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

Engaged employees and collaboration: how internal help desks help White Paper

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Meet your customers anywhere. Go omnichannel. Infographic

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

5 types of customers and what they need Article

5 types of customers and what they need

As a customer support agent, you will interact with a variety of people, each with their…

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

Big expectations, small businesses: What customers want Article

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Customer expectations: how to meet rising demands Guide

Customer expectations: how to meet rising demands

Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…

Employee experience: How consumer expectations are shaping the workplace White Paper

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…

Quantifying the business impact of customer service in Singapore White Paper

Quantifying the business impact of customer service in Singapore

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

13 strategies for becoming a customer-driven company Article

13 strategies for becoming a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

The Multi-Channel Customer Care Report Article

The Multi-Channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

Meeting the fresh demands of omnichannel customers Infographic

Meeting the fresh demands of omnichannel customers

Happy customers, happy bottom line Guide

Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

Bright Ideas: HR Customer Stories Article

Bright Ideas: HR Customer Stories

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

5 Ways Customer Support Can Lead the Customer Centricity Charge Article

5 Ways Customer Support Can Lead the Customer Centricity Charge

Creating a customer-centric company takes more than making an investment in the customer service department and…

Manners around the world Infographic

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

Infographic

Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…