Great customer experiences require more than the right tools. It’s also about the people—your people.
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HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
How Wool and the Gang made knitting cool in a digital-first world.
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.
When a refugee arrives in a new country their material belongings may be few, but they…
Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy.
Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Retail’s digital tipping point is a blessing in disguise.
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Research reveals that, for the first time, consumers’ new leading value is equality.
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Why Zendesk adopted food insecurity as an area of focus in 2021.
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…