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Self-service support: Why companies need it and how to do it right
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Latest stories
Article Customer self-service: A guide to helping your customers help themselves
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
Article The best forum software for creating an online community
What is the best forum software? Read on to find out.
Article Collaboration, inspiration, support: Inside the InVision community
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
Article ‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Article The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
Article Six questions to ask before setting up your community
Before you throw open the doors to your user community, there are a few things to…