Best Practices
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Article 7 strategies for turning angry customers into loyal fans
With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…
Article Community tip: How to use views to solve tickets for good
Are your customer inquiries getting solved for good? Not sure? We’ve devised a way that helps…
Article Leading the Starbucks Way: Q&A with Joseph Michelli
Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his…
7 tools for amazing every customer every time
With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…
Article Customer service on the rise in 2013
Customer service is on the rebound. After more than a year of decline, customer satisfaction in…
Article 7 tools for amazing every customer, every time
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…
Article Tip of the week: organizing the content in your knowledge base
We've got four steps to a streamlined knowledge base and lots of customer examples to set…
Article Five customer service trends on the rise
See which customer service trends have gained momentum
Article Follow-the-sun customer support: how to get global, fast
To provide the highest level of customer service to your customers, your customer support team must…
Three hidden reasons why good people provide bad service
With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…
Article Three hidden reasons why good people provide bad service
On Wednesday, May 1, were presenting an excellent new Zen Masters Webinar: Three hidden reasons why…
7 effective keys to transforming the customer experience
Creating a great customer experience can seem like a daunting task. Everyone wants to do it,…
Article Customizing your Zendesk – best practices for UX, part 1
Recent studies show that 91% of customers would prefer to search a knowledge base for answers--if…
3 customer service lessons from Disney
Providing the world-class service Disney theme park is known for is not simply a matter of…
How Your Company’s Customer Service is Being Graded Online
In this bold new era of online support, companies have had to get much more proactive…
Article What’s the Secret to Providing a World Class Customer Service Experience
What is world class service? World class service is defined as vastly exceeding customers’ expectations and…